FAQ

Where to begin?
About the courses
Payment and return
For teachers
Other

Registration and User Account
1. Registration.
  To start learning on the platform, you need to create an account. During registration, you must provide your real first and last name, along with a valid email address. This email is required for account verification and to receive important course-related notifications. Once you confirm your email, you can browse the available courses, enroll in them, and complete the payment process. After logging in, you will be redirected to your personal dashboard.
2. User Profile.
  Your profile page contains information about your activity on the platform, including a short biography. In this section, you can access all earned certificates and view your available courses. The profile settings allow you to update personal details, check reviews, manage your course wishlist, see test results, and read messages from other platform users, including Teachers.
3. When editing your profile, you can:
  - Modify personal details (note that certain fields have character limits);
  - Upload or update a profile picture (avatar);
  - Change your email address;
  - Add links to your social media accounts, which will be displayed on your profile page;
  - Update or reset your password;
  - Configure notification preferences.
4. The courses you are enrolled in, as well as your favorites and recommended courses, can be found in the “Courses You Are Studying” section. If you are a Teacher, the courses, lessons, or programs you have created will be available in the “Teacher – My Courses” section.
5. Student and Teacher Profiles.
  By default, all users are assigned a Student profile upon registration. If you wish to become a Teacher, you can request an upgrade to this status. To do so, you must submit an application through the “Become a Teacher” section located in the website footer and provide the required information. After submitting your request, the platform administration will review your application and contact you. Based on the evaluation, your application may be approved, granting you Teacher status.
Getting Started
1. Types of Courses.
  Our platform offers a variety of Massive Open Online Courses (MOOCs), which are accessible to everyone and completely free of charge.
2. Additionally, we provide online courses created by experienced Teachers and Coaches across different fields. Whether you are looking to enhance your professional skills or explore a new area of interest, you can easily find a course that suits your needs.
3. Our search and filter system allows you to quickly locate the right course, while expert Teachers will guide you toward achieving your learning goals.
4. If a course is paid, the price will be clearly stated on the course page. All payments are securely processed directly on our website.
Who Can I Communicate With on the Platform?
1. Communication with Students.
  On our platform, you can interact with other Students who are also enrolled in online courses. In addition to reading reviews and comments under course descriptions, this feature allows you to get first-hand feedback about a course and its Teacher before making a purchase. Connecting with fellow learners can help you make informed decisions and enhance your learning experience.
2. Communication with Teachers.
  You also have the opportunity to communicate directly with Teachers of the courses you are interested in. Whether you are considering enrolling in a course or have already started learning, you can ask questions, seek clarification, or request assistance with assignments. This ensures that you can fully understand the course content and determine whether it meets your needs before making a purchase.
CoursePlanet Community Guidelines
1. Community Rules.
  Our goal is to create a safe and welcoming environment that supports both learning and teaching. By registering on CoursePlanet.shop, you become part of a growing community of Students and Teachers. To maintain a positive experience for everyone, please follow these guidelines.
2. Respect and Courtesy.
  All users are expected to communicate with politeness and mutual respect. Any form of conflicts, aggression, trolling, insults, or offensive language (including modified words with symbols or substitutions) is strictly prohibited.
  Please ensure that reviews and comments remain constructive and relevant. Avoid posting overly long comments or large images that could disrupt the learning experience for others.
3. No Spam, Spoilers, or Scams.
  - Do not share spoilers or complete solutions in reviews and comments.
  - Posting spam, advertisements for external products or services, or any fraudulent content is not allowed.
  - Any form of 18+ content or links to such material is strictly prohibited, including in profile descriptions or usernames.
4. Enforcement of Rules.
  If a user violates these guidelines, the CoursePlanet Administration reserves the right to:
  - Block or suspend the user’s account.
  - Restrict the ability to post comments or reviews.
  - Remove inappropriate reviews and comments without prior notice.
  These rules are not exhaustive, and we may update them as necessary. Users are expected to act responsibly and follow any additional guidelines provided by moderators and platform administrators.
  Before engaging with CoursePlanet.shop, please take a moment to read the Terms and Conditions.
  If you encounter any violations of these rules or notice inappropriate behavior, please report it by emailing [email protected].

How to Start a Free Course?
1. Choose a Free Course.
  Browse the course catalog and select any course labeled as free.
2. Enroll.
  Go to the course page and click the “Enroll Now” button.
3. Access the Course.
  The course will appear in your personal account under the “Courses Being Studied” section.
4. Start Learning.
  Find the course in your account and click “Start Training” to begin.
How to Start a Paid Course?
1. Select a Course.
  Browse the course catalog and choose the paid course that interests you.
2. Add to Cart.
  Go to the course page and click “Add to Cart”.
3. Complete Payment.
  Proceed to the shopping cart, select a payment method, and complete the purchase.
4. Access the Course.
  After payment is processed, the course will appear in your personal account under the “Courses Being Studied” section.
5. Start Learning.
  Locate the course in your account and click “Start Training” to begin.
How to Complete a Course?
1. Go to Your Account.
  Open the “Courses Being Studied” section in your personal account.
2. Select the Course.
  Find the course you want to complete.
3. Mark as Completed.
  Click the “Mark as Completed” button.
  Once confirmed, the course will be moved to the “Completed Courses” section, reflecting its updated status.
Desired Courses
1. You can add any course on our platform to your favorites, making it easily accessible in a dedicated section. Simply click the heart icon in the site header to save a course for later.
Course Structure
1. A course consists of multiple lessons grouped by related topics. Courses on the platform are available in two formats:
  - Free Courses – Openly accessible through the catalog and search.
  - Paid Courses – Require payment before access to learning materials.
2. Course Components:
  - Topic – A collection of lessons centered around a specific theme. Typically, this represents a weekly study module recommended by Teachers.
  - Lesson – A structured learning unit covering a single topic. Lessons may include:
    - Educational Materials – Provided in text or video format.
    - Assignments & Exercises – Over 20 different task types to reinforce learning.

Payment Methods
1. Payment for paid courses on CoursePlanet.shop is accepted in Euros (€) and US Dollars ($).
Payment in Installments
1. If you’re unsure whether a course or webinar is right for you, you have the option to pay in installments per lesson.
  - By default, the cart displays the full course price.
  - To adjust the number of lessons you wish to pay for, update the “Number of Classes” column.
  - The system will automatically recalculate the payment amount using the formula:
  Total Course Price ÷ Total Number of Classes × Selected Number of Classes
  
  This allows you to pay only for a portion of the course and continue as needed.
Security Guarantees
1. Online payments on CoursePlanet.shop are securely processed through a partner payment system/bank that complies with the PCI DSS security standard for handling bank card data.
2. How Your Payment is Secured:
  - SSL Encryption – All payment information is securely transmitted to the payment gateway using SSL encryption technology.
  - Secure Banking Networks – Transactions are processed through closed banking networks with the highest level of reliability.
  - No Card Data Storage – The payment system/bank does not share your card details with CoursePlanet or any third parties.
  - 3D Secure Protocol – For additional security, transactions may require cardholder authentication using 3D Secure technology.
  Your financial information remains protected throughout the entire payment process.
Refund Policy
1. You can request a refund within 30 days of purchasing a course. To initiate a refund, please contact us at [email protected] and provide the following details:
  - Your Nickname on CoursePlanet
  - Course Name
  - Percentage of Material Completed
  - Date of Purchase
  - Reason for Request – Please let us know why the course did not meet your expectations. Your feedback helps us improve our courses.
2. Refund Conditions
  - Refunds are considered based on the amount of course material completed. If the course has been fully completed or a significant portion has been accessed, a refund cannot be issued.
  - If there is suspicion of a User Agreement violation, the platform reserves the right to deny the refund request and request additional documentation, including:
  In such cases, documents must be sent to our postal address, and the refund request may take up to 3 months to process after receiving the required paperwork.
Return Methods and Terms
1. CoursePlanet will process the refund payment within 10 working days from the date of the refund request (Application Date).
2. Refund Payment Details:
  - The refund amount will be transferred to the original payment method used for the course purchase.
  - If a refund cannot be processed using the original payment details, the Payer must notify us in advance.
  - The notification should be sent via email to [email protected] no later than the Application Date and should include alternative bank details for processing the refund.

How to Create a Course and Lesson?
1. To create a lesson or course, follow these steps:
  1. Log in or Register – Sign in to your account on CoursePlanet.shop using your username and password.
  2. Go to Your Account – Open the “Account” section.
  3. Start Creating – Click on the “Create a New Course” button in the upper-right corner.
2. Course Settings and Customization
  When setting up your course, you can:
  - Choose a Course Name
  - Upload a Cover Image or Video Preview
  - Write a Course Description
  - Select the Difficulty Level and assign the course to a specific topic from the available list
  - Define the Course Type – Choose between Paid or Free
  - Specify Course Details – Outline what’s included, who the course is for, and any prerequisites
  - Indicate the Total Course Duration
  - Organize Course Content – Divide the course into topics, add descriptions, and structure lessons
  - Attach Learning Materials – Upload lecture texts, video lessons, or practical tasks
3. Publishing Your Course
  Once your course is complete, click “Publish” to make it available to users.
4. Managing Your Courses
  - Courses you are enrolled in, as well as selected and recommended courses, appear in the “Courses Studied” section.
  - Courses and lessons you create will be available in the “Teacher – My Courses” section.
  - Your created content is also displayed on your profile under “Teaching – My Courses”.
5. Course Pricing
  As a Teacher, you set the price for your courses. You can offer them as paid or free and even provide discounts for specific courses by editing them in your account settings.
Terms of Cooperation with Teachers
1. Any registered user on CoursePlanet.shop can create lessons and courses. To do so, you simply need to register and accept the platform’s Terms and conditions.
2. CoursePlanet does not pre-moderate courses before publication, but the platform reserves the right to:
  - Remove a course from search results or the catalog if it receives critical user feedback.
  - Delete a course entirely if it violates the platform’s terms and policies.
3. Course Monetization & Teacher Commission
  Our platform allows Teachers to create:
  - Massive Open Online Courses (MOOCs) for free, available to all users.
  - Paid courses, where students complete payments directly through the platform. CoursePlanet applies a commission fee on completed sales.
4. Opportunities for Teachers
  As a Teacher, you gain access to:
  - A course creation tool to upload materials, design assignments, and structure lessons.
  - A built-in communication system to interact with Students.
  - Technical support to assist with platform-related issues.
  - The ability to offer both free and paid courses through CoursePlanet.
5. Copyright & Licensing
  - Teachers retain full copyright over their courses or represent an organization that holds the rights.
  - Free courses are distributed under a Creative Commons BY-SA 4.0 license, allowing open sharing with attribution.
  - Paid courses are not subject to open licensing and are protected as proprietary content.
Can I Issue Course Completion Certificates?
1. Setting Up Certificates for Courses
  Certificates are available only for paid courses on CoursePlanet.shop. The platform provides a built-in certificate editor, accessible in the “Certificates” section, where you can:
  - Set the required number of points for earning a standard certificate.
  - Upload a Teacher’s signature and/or an organization logo:
2. Methods for Issuing Certificates
  1. Manual Issuance at a Specific Time
    Teachers can issue certificates after all deadlines have passed or at their discretion.
    To do this, go to the “Certificates” course settings and click “Issue Certificates”.
  2. Automatic Issuance Based on Points Earned
    Certificates can be issued automatically once a Student collects the required points.
    If the Student earns additional points later (e.g., by completing more tasks before the course ends), the certificate will update automatically.
    To enable this, go to the “Certificates” section and check the “Issue Automatically” box.
    Note: This will also issue certificates to Students who have already reached the required points threshold.
3. Important: Before Issuing Certificates
  Ensure that all settings and modifications are correctly applied.
  Click “Save Changes” before issuing certificates to avoid errors.
Communication with Students and Their Assessment
1. My Students
  As a Teacher on CoursePlanet.shop, you can view a complete list of your students, either as a whole or for each specific course.
  To access this information:
  1. Go to your Personal Account.
  2. Open the “Teacher – My Students” section.
  3. From there, you can also send personal messages to any Student.
2. Tracking Test Results
  You can monitor the test scores of all Students enrolled in your courses.
  To check Student performance:
  1. Navigate to the “Teacher – Taking Tests” section in your Personal Account.
  2. Select the specific test or Student you want to review.
  This feature ensures that you stay informed about Student progress and can provide support when needed.

I Can’t Log Into My Account
1. If you are unable to access your CoursePlanet.shop account, follow these steps:
  1. Check Your Login Credentials
    - Ensure you are entering the correct email and password associated with your account.
    - Double-check for typos, incorrect keyboard layout, or Caps Lock being enabled.
  2. Reset Your Password
    If you cannot remember your password, use the “Forgot Password” option on the login page:
    1. Enter your nickname or email linked to your account.
    2. Click “Reset Password”.
    3. Follow the instructions in the password reset email sent to you.
    Didn’t receive the email?
    - Check your spam/junk folder.
    - Add [email protected] to your email contacts to prevent emails from being blocked.
    - Try requesting the password reset form again.
  3. Contact Support
    If you:
    - Do not have access to your registered email, or
    - Do not remember which email is linked to your account,
    Please contact our support team at [email protected]. We may ask for additional information to verify your identity. Once confirmed, we will provide a password reset link and help you recover your account.
Can I Change the Email Associated with My Account?
1. No, on CoursePlanet.shop, users cannot change the email address linked to their account.
  This restriction is in place to enhance account security and prevent potential vulnerabilities that could compromise the accounts of Students and Teachers.
  If you have lost access to your registered email, please contact our support team at [email protected] for assistance.
How Can I Change Incorrect Data in an Issued Certificate?
1. Occasionally, Teachers may accidentally enter incorrect names or other details when issuing certificates due to the large number of Students.
  What to Do If Your Certificate Contains an Error?
  1. Contact the Teacher – If you notice a mistake in your certificate, reach out to the Teacher who issued it and request a correction.
  2. Request Certificate Reissue – The Teacher can update the information and generate a corrected certificate.
  3. If the Teacher Refuses – If your request is unreasonably denied, please contact our support team at [email protected], and we will assist you in resolving the issue.
Course Videos Won’t Open or Play
1. Video playback errors may occur due to various reasons, such as issues with your internet service provider, multiple connected users or devices, incorrect system settings, lack of an internet connection, or problems with the video file itself.
  Troubleshooting Steps
  If you experience issues with video playback, try the following:
  1. Test another video – If a different video plays normally, try lowering the quality of the problematic video.
  2. Refresh the page in your browser.
  3. Restart your browser and try again.
  4. Restart your computer to reset system settings.
  5. Update your browser to the latest version.
  6. Clear your browser cache and delete cookies.
  7. Try using a different browser or device.
  8. Wait 30 minutes and try playing the video again.
  If the Problem Persists
  
  If none of the above steps work, please contact our support team at [email protected] with the following details for faster assistance:
  - Describe the issue (e.g., video won’t play, won’t load, displays an error message, no sound, etc.).
  - Provide a link to the lesson(s) where the issue occurs.
  - Your operating system (e.g., Windows 10, macOS, Ubuntu, iOS, Android, etc.).
  - Browser name and version (e.g., Google Chrome 45.0.2454.99 m).
  - When did the issue first occur?
  - What troubleshooting steps have you already tried?
  Our support team will investigate and help resolve the issue as quickly as possible.
Accidentally Marked a Paid Course as Completed – What to Do?
1. If you accidentally marked a paid course as completed, you can easily resume it:
  1. Log into your account – Ensure you are signed in to the same profile used to purchase the course.
  2. Open the course – Navigate to the course in your account.
  3. Click “Continue Training” – This will allow you to resume where you left off.
  🔹 No additional payment is required – As long as you are logged into the same account that was used for the original purchase, you can continue the course without being charged again.
How to Get a Course Completion Certificate?
1. Many courses on CoursePlanet.shop offer completion certificates. If a certificate is available for a specific course, this information will be mentioned on the course’s main page.
2. Certificate Issuance Process
  - Certificates are issued manually by the course author or instructor.
  - The instructor determines when and how certificates are awarded—they may be issued after completing all lessons, passing final assessments, or meeting specific course requirements.
  If you have completed the course but haven’t received your certificate, please contact the course instructor for further assistance.

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